Ashwin Singhania

Discover what your customers need most, in half the time: How AI can supercharge your customer feedback loop

A Talk by Ashwin Singhania (Co-founder & CPO, Unwrap.ai)

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About this Talk

Are you drowning in an ocean of qualitative customer feedback like NPS surveys, reviews, and support tickets? Are you spending hours manually tagging feedback, trying to extract action items? Or worse, ignoring them? This is the exact problem that Ashwin set out to solve when he founded Unwrap.ai. 

As a former product leader for Amazon Alexa, Ashwin encountered the challenge of efficiently translating feedback from millions of customers into actionable insights. Ashwin will walk you through how Unwrap aggregates customer feedback from all sources (support tickets, NPS surveys, socials, and more) - then leverages AI to analyze this feedback and output actionable insights so you can improve your product quickly.

19 October 2023, 02:45 PM

02:45 PM - 03:15 PM

About The Speakers

Ashwin Singhania

Ashwin Singhania

Co-founder & CPO, Unwrap.ai